Search analytics
What patients are looking for in the Help Center — last 8 weeks.
Searches this week
12,410
+6.8%
Self-service deflection
77.7%
+2.1 pts
Published articles
9
live to patients
Searches with no result
2
content gaps
Search volume vs. self-service resolution
Top search terms
Terms with zero results are content gaps worth writing next.
| Term | Searches | Results | Click-through |
|---|---|---|---|
| reset password | 3,821 | 6 | 74% |
| pay my bill | 3,140 | 9 | 68% |
| cancel appointment | 2,295 | 5 | 71% |
| does meridian take aetna | 1,870 | 3 | 41% |
| refill adderall | 1,246 | No results | 0% |
| billing phone number | 1,104 | 4 | 63% |
| covid test results | 980 | No results | 0% |